AWA Parts Australia Pty Ltd (“AWA Parts Australia”, “we”, “our”, “us”) values and respects the privacy of our customers.
This policy explains how we collect, use, store, and protect personal information.
For this policy, “customers” include website visitors, account holders, product purchasers, service users, and anyone who interacts with us.
We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth), as amended.
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Personal Information We Collect
We may collect personal details such as your name, address, phone number, email address, and payment details when you:
- browse our website,
- place an order,
- create an account,
- contact our customer service team, or
- subscribe to communications.
Most information is collected directly from you, although we may also receive information from third-party service providers, related companies, or publicly available sources.
We do not typically collect sensitive information (e.g., health or political information). If we ever need to, we will request your consent or only collect it if the law permits.
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How We Use Your Information
Your personal information may be used to:
- process and deliver orders,
- provide support and respond to enquiries,
- manage accounts and billing,
- improve our website, products, and services,
- send updates, promotions, or offers that may interest you (you may opt out at any time).
We do not retain your credit or debit card details. These are securely processed by trusted third-party payment providers such as PayPal or eWAY.
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Sharing of Information
We may share your personal information with:
- delivery and logistics providers,
- IT, payment, and marketing service providers,
- related companies within AWA Parts Australia,
- regulatory bodies, if required by law.
Some of our service providers may be located overseas, including in the USA.
We take steps to ensure that any overseas providers protect your information to a standard comparable with Australian privacy laws.
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Aggregate and Non-Identifiable Data
We may collect non-personal information such as browser type, IP address, and website usage statistics.
This information helps us optimise our website and services. Aggregated data may also be used for analysis, research, or marketing,
but it does not identify individuals.
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Security
We take reasonable steps to safeguard your personal information using secure databases, firewalls, and restricted staff access.
However, no data transmitted over the internet can be guaranteed as completely secure.
You are responsible for protecting your own account details and passwords.
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Access and Corrections
You may request access to personal information we hold about you and ask for corrections if it is inaccurate or incomplete.
If we cannot provide access, we will explain why.
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Cookies and Website Tracking
Our website may use cookies to improve your experience, track usage, and support transactions.
You may disable cookies in your browser, but some features of the website may not work correctly if you do.
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Third-Party Links
Our website may contain links to third-party websites. These are provided for your convenience,
but we are not responsible for the privacy practices or content of those sites.
We recommend you review their privacy policies directly.
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Public Information
If you choose to post information on public forums, product reviews, or social media associated with us, that information becomes public.
Please take care before sharing personal details.
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Overseas Disclosures
AWA Parts Australia may use third-party services hosted overseas. These providers are required to handle personal information
in a way that offers similar protections to Australian standards.
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Contact Us
For access requests, corrections, or complaints about how your personal information is handled,
please contact us via the contact page on our website.
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